IELTS AI Prep

1. Introduction

Welcome to IELTS AI Prep, featuring TrueScore® and ClearScore® - the world's ONLY GenAI assessor tools for IELTS test preparation. We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IELTS preparation services, including through our website and related services (collectively, the "Service").

Please read this Privacy Policy carefully. If you disagree with any part of this Privacy Policy, please do not use our Service.

2. Information We Collect

We collect several types of information from and about users of our Service:

Personal Data: This includes information that can identify you, such as your name, email address, billing address, and location.
Usage Data: Information about how you use our Service, including test results, study patterns, and progress.
Audio Recordings: When you take speaking practice tests, we process audio recordings to provide you with assessment and feedback using our AI technology.
Assessment Data: Your assessment results, including scores, feedback, and improvement suggestions.
Technical Data: IP address, browser type, device information, and cookies.
Contact Information: When you contact us through our contact form, we collect your name, email address, and message content.

3. How We Use Your Information

We use your information for various purposes, including:

Providing and maintaining our Service
Analyzing your practice test performance to provide personalized feedback
Improving our assessment algorithms and educational content
Processing payments and managing assessment packages
Communicating with you about your account and Service updates
Responding to your contact form inquiries and support requests
Ensuring the security and integrity of our Service

4. Address Information for Tax Compliance

We collect billing address information during payment processing for tax compliance purposes. This information helps us calculate appropriate taxes and maintain compliance with tax regulations in different jurisdictions.

How We Collect Address Information

Address information is collected during the checkout process when you purchase assessment packages
This information is transmitted securely via encrypted connections
Stripe securely processes this information for payment verification
We receive this information securely through Stripe's webhook system

How We Store and Use Address Information

Stored securely in our database with encryption
Associated with your payment records for tax compliance
Retained for the duration required by applicable tax laws (typically 7 years)
Accessible only to authorized personnel for tax compliance purposes
Used to calculate appropriate taxes based on your location

Note: We may be legally required to retain address information for completed transactions even after account deletion, to comply with tax requirements.

5. Data Retention

We retain different types of data for different periods:

Account Information: Retained while your account is active. After account closure, limited data may be retained for compliance purposes.
Test Results and Assessments: Stored until you delete your account to provide you with ongoing access to your progress and feedback. Accounts inactive for 12 months will be automatically deleted.
Speaking Test Transcripts: Stored for 6 months and then automatically deleted for privacy protection.
Audio Recordings: Processed temporarily for assessment purposes and not permanently stored.
Payment and Address Information: Stored in accordance with financial and tax regulations for up to 7 years.
Contact Form Data: Retained for customer service purposes and deleted after resolution of your inquiry.

6. Data Sharing and Third Parties

We share your information with:

Service Providers: Companies that help us provide our Service (payment processors, cloud storage providers, email service providers, etc.)
Analytics Providers: To help us understand how our Service is used and improve user experience
Legal Entities: When required by law or to protect our rights and the rights of our users

We do not sell your personal information to third parties.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside your country of residence, including the United States, where our cloud infrastructure providers operate data centers.

When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including:

Standard Contractual Clauses approved by the European Commission
Data Processing Agreements with our service providers
Compliance with internationally recognized data protection standards and certifications
Regular security assessments and audits

We work only with service providers that maintain robust data protection practices and comply with applicable privacy regulations.

8. Children's Privacy

Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16.

9. Security

We implement comprehensive enterprise-grade security measures to protect your personal information, including:

Advanced Access Protection: Rate limiting and account lockout protection to prevent unauthorized access attempts
Data Validation: Enhanced input validation and sanitization to protect against malicious attacks
Session Security: Real-time monitoring for session hijacking attempts and secure timeout management
Attack Prevention: Protection against SQL injection, cross-site scripting, and other common web vulnerabilities
Monitoring and Logging: Comprehensive security event logging for audit trails and threat detection
Password Security: Enforced password complexity requirements with multiple character types
API Protection: Rate limiting and abuse detection for all assessment endpoints

While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We continuously update our security practices to maintain the highest level of protection.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please use our Contact Us form.